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Within Safran Seats Services (3S), the Aftermarket Program Manager will report the Senior Program manager of his/her region.
He/she has the responsibility of the following activities for his/her customers’ portfolio:
•Manage the aftermarket programs (in-service and/or in development) into his/her customers’ portfolio to ensure customer satisfaction and program profitability as per the company targets, meaning:
oTo work closely with sales, engineering, supply chain, front office and other departments as necessary to ensure the delivered product fulfills the contracted and customer accepted definition while working to eliminate or adjust process issues that prevent successful delivery of customer program commitments.
oTo drive budget, warranty, and customer satisfaction KPIs.
oTo put in place all necessary actions in order to ensure that the 3S budget and customer satisfaction are on target and in line with the company targets
•Develop and maintain relationships with the assigned customers, distributors, partners and other Safran companies in the area;
•Define and deploy for his/her customers’ portfolio aftermarket strategies, from S1 to S12 within Prompt (Safran referential for programme management)
•Align programs strategies across Safran Seats Services for his/her customers’ portfolio
•Contribute to answering to RFPs / RFIs / RFQs on the aftermarket side for his/her customers’ portfolio
•Manage, with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc..), in-service issues related to his/her customers’ portfolio
•Further develop aftermarket programs standards as part of continuous improvement.
•Contribute to identify the sales opportunities in the region to meet the set business forecasts & targets.
Education: Master degree (preferred pending on job experience)
Experience: 3/5 years of project/program manager or project engineer experience (preferred in an aerospace environment).
Skill requirements:
oKnowledge of program/project/contract management
oProven ability to manage complex projects
oCapable of communicating clearly and concisely
oAble to escalate at the right time and at the right level
oCapable of making decisions / problem solving
oA good team player
oHave strong negotiating skills and be comfortable in an adversarial business environment during negotiations.
oCapacity to analyse a complex problem, sum it up and find solutions
oPerseverant & resilient
oComputer Skills: good working knowledge of the standard suite of office software products (Word, Excel, PowerPoint). Knowledge of PowerBI will be an asset
oLanguage: English (fluent)